Privacy Policy

HandiWise, LLC, doing business as DC Metro Plumbing and Heating Pros ("DC Metro Plumbing," "we," "us," or "our"), is a licensed plumbing and heating contractor serving Washington DC and nearby Maryland. We operate the website at dcmetroplumbingheating.com (the "Site").

This Privacy Policy describes how we collect, use, store, and protect personal information when you visit our Site, contact us through our website forms, call us by phone, or otherwise engage with us in connection with our plumbing and heating services.

We are committed to handling your personal information responsibly. We collect only what we reasonably need to respond to your inquiry, schedule and perform services, and communicate with you — and we do not sell your personal information to third parties.

We collect two categories of information: information you provide to us directly, and information collected automatically when you use our website.

Information you provide directly:

Information collected automatically:

• IP address — used for security and analytics
• Browser and device information — browser type, OS, device type
• Pages visited and time spent — navigation patterns and engagement
• Referring source — which website or search engine brought you here
• Cookies and similar technologies — see Section 5

Information collected is used for the following purposes:

• Responding to inquiries: Contacting you in response to a quote request or contact form submission.
• Scheduling service: Confirming appointment details and communicating arrival windows.
• Providing estimates: Preparing and delivering written quotes based on your information.
• Performing and following up on services: Communicating before, during, and after a service call.
• Review requests: Following up after a completed job to invite a review. You are under no obligation.
• Marketing communications: Occasional communications about services or seasonal reminders. You may opt out at any time.
• Improving our website: Using anonymized analytics to improve content and usability.
• Legal and business compliance: Retaining records as required for tax, accounting, and licensing.

DC Metro Plumbing & Heating Pros may use SMS (text message) communications to contact you in connection with your service inquiry or appointment.

No mobile information will be shared with third parties for marketing purposes. SMS consent is not a condition of receiving our services.

Our website may use cookies and similar tracking technologies to operate correctly and understand how visitors use the site.

• Essential cookies: Required for the website to operate — session management, form functionality, and security.
• Analytics cookies: Understand how visitors interact with our site. We may use Google Analytics for this purpose.
• Performance cookies: Help identify and fix technical issues and improve load times.
• Marketing cookies: If we run paid advertising, conversion-tracking cookies may be placed to measure effectiveness.

• Website platform: WordPress with Elementor and WPForms plugins.
• Analytics: Google Analytics or similar tools for anonymized usage data.
• Google Business Profile: Governed by Google's Privacy Policy.
• CRM and scheduling tools: Customer inquiry and job information may be stored in a CRM system.
• Email platforms: Third-party email delivery services for confirmations and follow-ups.
• Payment processing: Handled by third-party processors — we do not store full payment card information.
• Advertising platforms: Google Ads may place cookies or tracking pixels as described in Section 5.

DC Metro Plumbing & Heating Pros does not sell, rent, or trade your personal information to third parties for their own marketing purposes.

• Service providers: Vendors that assist us in operating our business — scheduling software, CRM, email delivery — solely as necessary.
• Legal compliance: We may disclose information if required by law, court order, or government regulation.
• Business transfers: In the event of a merger or acquisition, customer information may be transferred.
• With your consent: In other circumstances, only with your prior knowledge and consent.

• Using HTTPS (SSL/TLS encryption) on our website to protect transmitted data
• Limiting access to customer information to employees and contractors who require it
• Using reputable, security-conscious third-party platforms
• Maintaining reasonable administrative practices to protect stored customer data

• Active customer records: Retained consistent with normal business accounting and licensing requirements.
• Inquiry records: Inquiries that didn't result in service may be deleted after a reasonable follow-up period.
• Legal compliance: Certain records retained longer as required by tax, accounting, or legal obligations.
• Analytics data: Retained according to the analytics platform's data retention settings.

To request deletion or correction of your personal information, contact us using the information in Section 14.

• Access: Request information about the personal data we hold about you.
• Correction: Request correction of inaccurate or outdated information.
• Deletion: Request deletion, subject to legal retention obligations.
• Opt-out of marketing: Reply STOP (SMS), click unsubscribe (email), or contact us directly.
• Cookie preferences: Manage or disable non-essential cookies through your browser settings.

Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13.

If you believe a child under 13 has submitted personal information to us, please contact us immediately at 240-888-9739 and we will promptly remove that information.

Our website may contain links to third-party websites including Google Business Profile, review platforms, and social media pages. These sites are not operated by DC Metro Plumbing & Heating Pros and are subject to their own privacy policies.

We are not responsible for the privacy practices, content, or security of any third-party websites.

We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page.

Your continued use of our website after any changes constitutes your acknowledgment of the revised policy. If you have questions about changes, please contact us using the information in Section 14.

For questions about this Privacy Policy, to make a data request, or to report a privacy concern:

This Privacy Policy shall be governed by the laws of the District of Columbia, without regard to its conflict of law provisions.

Last reviewed January 2025. Also see our Terms and Conditions for additional terms governing use of our services.